Supplier Partners form a focal point within our organisations. Within FM, the face of your business is more often than not, your Supplier Partner. If this is true then we need to look at not only the contractual relationship but how we engage and ensure continuous service to our Client and sustained performance from our Partner. Feedback from operational teams often yield that a Supplier may be performing at times (leading to frustrations), however, surely it's a matter of picking up the phone and simply having a conversation. How many times do we email because we do not have the time or make the time to talk.? Valuable lesson. The quicker you make that call the better and stronger your relationship will be.
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