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Our Blog
Maxcene Crowe
Mar 314 min read
Why Most FM Contracts Are Won on Price and Lost on Service — and How to Fix the Evaluation Model
The contract goes to the lowest bidder. The mobilisation is rushed. The KPIs are aspirational. And eighteen months later, the client is personally managing 47 open service failures, chasing a helpdesk that was never properly resourced, and wondering why the soft FM quality feels so different from what was promised in the bid. Price-led FM procurement doesn't save money. It defers cost — and when the cost arrives, it arrives with interest. The cheapest FM contract is rarely th
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